Why Are My Steps Still Showing Zero?

If your step count is still showing zero in the Stride app, it might be due to a few common issues related to the synchronization between your device and the app. Here's a detailed guide to help you resolve this issue for both Android and iOS users.

Access Health Settings:

1. Open the Stride app.
2. Go to "Health Settings."
3. Tap the "Health" button.

For Android Users:

1. Install and Sync Google Fit:
   • Make sure you have installed the Google Fit app on your device.
   • Sync Google Fit with Health Connect.
2. Enable Step Tracking:
   • Ensure you have enabled step tracking for Stride in both Health Connect and Google Fit.
3. Refresh the App:
   • Go back to the Stride app.
   • Pull down the screen to refresh and sync your steps.

For iOS Users:

1. Enable Stride in Apple Health:
   • Open the Apple Health app on your device.
   • Ensure you have enabled Stride to track your steps.
2. Refresh the App:
   • Go back to the Stride app.
   • Pull down the screen to refresh and sync your steps.

If Your Steps Still Don't Update

If you've followed these steps and your steps are still showing zero, try the following troubleshooting tips:

• Completely quit and reopen the app: Close the Stride app completely and then reopen it to see if the steps update.
• Ensure a strong signal: Make sure you have a strong cellular or WiFi signal as poor connectivity can prevent data syncing.
• Check for App Permissions: Ensure that the Stride app has all the necessary permissions to access health data on your device.

If none of the above solutions work, please let us know so we can assist you further.