App Crashes and Errors

Even the best of apps can stumble. If you're experiencing crashes or errors with Stride, here's how to quickly get back on track.

If Stride Crashes Unexpectedly

Restart the App: Begin by fully closing and reopening Stride. This can often clear up minor hiccups that cause crashes.
Update the App: Check if there is an update available for Stride. Developers regularly release patches and updates that fix known issues.
Restart Your Device: Sometimes the problem is not with the app but with your device. A quick restart can reset system processes that might be affecting Stride.

Note the Error Code: If the error message comes with a code, jot it down. This information can be extremely helpful for troubleshooting.
Check Stride's Help Center: Visit our online help center. It may have specific advice for the error code you're experiencing.
Clear App Cache/Data: On Android, try clearing the cache and data for Stride from your device's settings. On iOS, you might need to uninstall and reinstall the app to achieve a similar effect.

Check Device Compatibility: Make sure your device meets the minimum system requirements for running Stride. Outdated hardware or software can lead to performance issues.
Disable and Re-enable Permissions: Sometimes, permissions can get mixed up. Go to your device's settings, find Stride, and toggle permissions off and on again.
Contact Support: If problems persist, reach out to our support team with a detailed description of the issue, the steps you've already tried, and any error codes you've noted. This will help us resolve your issue faster.

Keep Your Operating System Updated: Operating system updates often contain critical security patches and performance improvements that can enhance app stability.
Manage Your Device's Memory: Ensure your device has enough free memory, as insufficient space can cause apps to malfunction.